Frequently Asked Questions

Below are some of the questions we are frequently asked, along with answers. If you can not find the question or answer you were looking for below, please feel free to email us or telephone us on 01388 721311.
Q1. How do I order equipment?

Please call us on 01388721311 and one of our advisers will arrange for a member of the sales team to make a personal visit to your shop. This ensures that we only sell you exactly the product which will meet all of your needs, both environmentally and financially.

Q2. What payment options are available?

We understand that it is not always the most sensible option to pay cash and as a registered credit broker we will happily try to organize credit for your purchase with one of the credit houses we have arrangements with. Payment plans are commonly available from between 12 months to 5 years.

Q3. What is the warranty offered on equipment?

Warranty offered varies with the equipment, but for all new equipment is at least 12 months parts and labour.

All of the relevant information can be found on our services page.

Q4. What is the call out charge for out of warranty equipment?

Depending on the type of equipment you have with us, the charge for a one off visit is £95. This includes the charge for the call out and all of the labour in the shop during the visit. You will also have the option of taking out a 12 month warranty for your equipment at this time, at a cost of £255, in which case we will waive the £95.

All of the relevant information can be found on our services page.

Q5. How long will it take for my order to be delivered?

This depends on what you have ordered. If the equipment you have ordered is in stock in our warehouse we will have it in stock within the next free installation date.

If you’ve ordered equipment with us which needs to be built to your specifications, a factory order will be placed with our suppliers and the equipment will be delivered as soon as the equipment is in the country. On average this takes around 8 weeks.

Either way, one of our advisers within the office will be in touch to keep you up to date with the progress of your order. If you have any concerns or questions at any point, don’t hesitate to call us on 01388 721311.

Q6. I have ordered equipment, what happens next?

Once we are in receipt of your order we will begin making arrangements for your equipment to be installed. If a site survey is required we will arrange this with you to happen at a time and on a date which is most convenient to you. If finance needs to be arranged for you we will deal with this on your behalf and assist you where we can. We will contact you to arrange the delivery and installation of the equipment for a time and date that suits you. Installations can normally be made while your shop is open and trading and shouldn’t interfere significantly with the running of your shop.

No payments will normally need to be made until the equipment is installed, all documents have been signed and most importantly, you are satisfied with our service.

Q7. My equipment isn’t working properly, what can I do?

Contact our head office immediately with your details and we will do our level best to get one of our own engineers to call into your shop and fix any problems you have. Office hours are 8am to 4pm Monday to Friday. Out of this time please leave a message and we will get back to you as soon as possible.

Q8. I’m selling my shop / stopping trading, what do I need to do about my equipment?

If you have made all of your payments, either to us or to the finance company who have your leasing agreement, then you own the equipment and are free to change ownership of it.

If you have payments outstanding then you do not currently fully own the equipment and liability for the remaining payments can only be moved to someone else with the express permission of the party to whom the remaining payments are owed (either ourselves or a finance company). It is important that you gain this permission as without it you remain liable for any outstanding payments.